Refund Policy

Last updated: January 1, 2026

1. General

All purchases final after activation. Try our Try 1 Month first.

2. Exceptions

Extended Outage

72h+ verified outage: pro-rata credit. Must be our infrastructure. Request within 14 days.

Duplicate Charge

Full refund. Proof may be needed. 5-10 business days.

3. Not Eligible

• Changed mind
• Wrong plan
• Your ISP/device issues
• Terms violation
• Unused time

4. How to Request

1. Email [email protected] "Refund Request"
2. Include: name, email, date, issue
3. Within 7 days
4. Response in 3 business days

5. Trial

1-month intro plan at ottwolf.com.

6. Processing

Original payment method, 5-10 business days.

7. Chargebacks

Contact us first. Unauthorized chargebacks may suspend account.

8. Contact

[email protected]